Eligibility Criteria
Refunds may be considered when a deliverable materially fails to meet the written scope agreed in the statement of work and cannot be reasonably remedied through additional revisions.
Change requests, evolving requirements, or work already completed and accepted in prior milestones are not eligible for refund.
Refund Timeframe
Eligible refund requests must be submitted within 30 days of the delivery date of the affected milestone. Requests received after this window will not be considered.
Refund Process
After a request is received, we will acknowledge it within 3 business days and complete a review within 10 business days. Approved refunds are issued to the original payment method within 5 to 10 business days after approval.
Non-Refundable Items
- Discovery, research, and strategy work already delivered.
- Third-party costs paid on your behalf (hosting, licenses, stock assets, plugins).
- Milestones formally accepted or in production use.
- Rush fees and expedited-delivery surcharges.
How to Request a Refund
Send a written request to info@elyneural.store including:
- Project name and invoice number.
- The milestone or deliverable in question.
- A clear description of the issue and desired resolution.
Contact for Refund Inquiries
For questions about this policy or the status of a request, email info@elyneural.store.